At all stages of this process we will endeavor to acknowledge receipt of your complaint on the day it is received and to provide a full response within a further five working days. This procedure is designed to address problems that we have failed to resolve to your satisfaction, within the appropriate department.
Email us by sending a secure email via the contact form. Note: initially ONLY send a brief summary of your concern or complaint. We will then reply advising you on how to proceed.
Call us 020 3026 7551 (UK Landline - Local rate charges may apply, please check with your call service provider). You can call our team Monday to Friday from 10am to 6pm, and on Saturdays from 10am to 5pm.